GENERAL TERMS AND CONDITIONS OF USE

1.1 For the purposes of these Terms of Use, the following definitions apply:

Throughout this document, these terms will be used to establish rights, responsibilities, and obligations of Users when using the platform.

2.1. Main Purpose: These Terms of Use establish the rules for using the Klave platform and its tools.

3.1. Registration: To access the platform, Users must complete the registration process, providing the following information:

3.2. Suspension: Klave may suspend or terminate access in case of violation of these Terms.

3.3. Service Changes: Klave may modify, add, or remove functionalities at any time.

3.5. Discontinuation: Available functionalities may be discontinued by Klave or its partners, with prior communication.

3.6. Payment Delay: Delays in payment will result in suspension of User access, requiring updated payment for re-access.

4.1. Description: Klave provides a dynamic and versatile virtual environment, catering to various user needs in the music industry.

4.2. Interactive Dashboard: Access to streaming data from platforms like Spotify, Deezer, and YouTube, as well as social media insights.

4.3. Pre-Save: Functionality that allows artists to capture fan contacts before new music releases, enhancing visibility and engagement.

4.4. Lifetime Pre-save: Captures fan contacts even without upcoming releases, automating engagement campaigns for each new launch.

4.5. Smart Drop: Captures contacts and maintains fan engagement through automated campaigns about artists' careers.

4.6. Fan List: Contact list that stores and organizes fan information captured through Pre-save and Smart Drop campaigns, facilitating effective marketing communication.

4.7. Campaigns: The Campaigns module offers Users the ability to send emails directly to fans captured via Klave. Users have the ability to filter and segment their audience, create emails with customizable layouts, and schedule the sending. This functionality can be used to announce releases, sell shows, tickets, merch, and any other legal purposes that the User desires.

4.8. Support: Klave offers customer support through chat during business hours for paid plans, ensuring that Users have access to quick and effective assistance to resolve any problems or questions they may have.

5.1. Available Plans: Klave offers different subscription plans to meet various user needs:

5.2. Contracting:

5.3. Plan Cancellation and Changes:

5.4. Platform Changes: Klave reserves the right to modify or remove platform features at its discretion, with or without prior notice to users.

6.1. Our Services may allow Users to create, publish, store, and share content, including messages, texts, drawings, photos, videos, and other materials.

6.2. The User grants Klave consent to mention them in presentations and materials for promotional and case study purposes, provided that their name or image is properly cited, sufficient to indicate the individual's identity.

7.1. Klave commits to fulfill the following obligations:

8.1. Users of the Klave platform agree to fulfill the following obligations:

9.1. The User's use of the virtual environment and its functionalities constitutes a temporary, revocable, non-exclusive, limited, and personal use license.

9.2. The contracting of paid features is at the User's exclusive discretion, and its conditions are set forth in this document, as well as in additional Terms of Service and the Privacy Policy.

9.3. Internet connection access is required for platform access and use, and the User is responsible for maintaining their continuous connection.

9.4. Due to the characteristics of virtual environment services, Klave is not responsible for connection interruptions or failures, incomplete or incompatible device transmissions, outdated data processing errors or incorrectly entered data, technical failures, whether they are software, hardware, or any other nature.

9.5. The User acknowledges that all communication made by email (to the email address provided in their registration) is valid, effective, and sufficient for the disclosure of any matters related to the virtual environment(s).

10.1. Acts that violate applicable legislation, contract, third-party intellectual property rights, or the commission of illegal acts are expressly prohibited, with the User being exclusively responsible for their conduct when accessing or using our Services. The following conducts are prohibited:

11.1. Klave reserves the right to immediately suspend or terminate Users' access to the platform, upon notification, in the following cases:

11.2. Except in cases of court order or illegal activities, Klave will notify the User with reasonable advance notice about service termination or suspension.

11.3. The User's account will be deactivated immediately after termination, and the User will lose access to all platform data and functionalities, as well as all content and information stored in their account will be permanently deleted, with no possibility of data recovery after deactivation.

11.4. Even after account deactivation, the User will remain responsible for all pending obligations, including, but not limited to, payments due until the termination date, and Klave may take legal or administrative measures to ensure compliance with these pending obligations.

12.1. Klave commits to adopting all technical and organizational measures to protect users' personal data as described in our Privacy Policy. However, the responsibility for the security, accuracy, and updating of the provided personal data lies exclusively with the User.

13.1. All tools, platforms, software, documents, and other materials developed or provided by Klave are and will remain the exclusive property of Klave.

13.2. Klave grants the User a limited, revocable, non-exclusive, and non-transferable license to use the Klave platform, according to the terms and conditions established in this contract.

13.3. The User retains all rights to any content they submit, publish, or display on the Klave platform, being responsible for the legality, reliability, and appropriateness of such content.

13.4. Klave will adopt all necessary measures to protect its intellectual property, including monitoring and protection against unauthorized use.

13.5. If the User becomes aware of any intellectual property violation related to the Klave platform, they must immediately notify Klave so that appropriate measures can be taken.

13.6. Content Download. The User is prohibited from downloading our content with the intention of storing it in a database to offer to third parties other than the User themselves. It is also forbidden for the content we provide to be used to create a database or service that may compete in any way with our business. However, all fan data captured by the User using our Software is their property, and they can freely download this database within the "Fan List" module.

14.1. Klave respects third-party intellectual property and expects Users of our services to do the same.

14.2. If the User believes that any material accessible through the services infringes their copyright, they may request the removal of such material (or access to it) from our copyright agent by sending a notification of alleged infringement to the following email address: "[email protected]".

14.3. Klave reserves the right to terminate the account of Users who repeatedly violate copyright, in accordance with Klave's policies and applicable legislation.

14.4. Copyright infringement claims for any content available on Klave must be submitted via email to: "[email protected]".

15.1. The User agrees to defend, indemnify, and hold harmless Klave, its affiliates, licensors, and service providers, and its respective officers, directors, employees, agents, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, expenses, costs, and fees (including attorneys' fees and court costs) arising out of or relating to your use of the Services, including any breach of these Terms by you, or any claim that any User Content you posted infringes the rights of third parties. This also includes any use of the Services in a manner that violates any applicable law or regulation.

16.1. The User declares to be aware and expressly, freely, informedly, and unequivocally agrees that Klave, as a result of this Contract, may process their personal data, including sensitive personal data, as well as may access, use, maintain, receive, store, classify, evaluate, transmit, reproduce, store, eliminate, distribute and process, electronically and/or manually, information and data provided by them, for which reason, from now on, the User commits to process the personal data involved in the preparation and necessary for the execution of this Contract, solely and exclusively to fulfill the purpose for which they are intended, as well as in respect of all applicable legislation on information security, privacy and data protection, including, but not limited to Law No. 13,709/2018 (General Data Protection Law), under penalty of liability of the Infringing Party for losses and damages.

17.1. Klave may modify these Terms at any time by making the updated version available at this location, so that if you continue to access or use the services after this posting, your consent to the updated Terms will be presumed; if you do not agree with the changes, cease use immediately.

17.2. Additional terms may apply to certain documents, services, materials, communications, and other information such as conditions for a particular event, activity, or promotion, and these additional terms will be disclosed in relation to the respective services.

18.1. The tolerance of any eventual non-compliance with any condition of these Terms will not constitute waiver or novation nor will it prevent the enforcement of these conditions at any time.

18.2. If any provision of these Terms is deemed inapplicable, illegal, invalid, unenforceable or without effect, the legality, validity and enforceability of the remaining provisions contained herein will not be affected.

18.3. All records and data storage performed in the Site environment and our services will be carried out and cataloged based on the official time of Brasília, unless otherwise provided.

18.4. Under the terms of art. 10, § 2, of Provisional Measure No. 2,200-2, the Parties expressly agree to use and recognize as valid any form of proof of consent to the terms agreed herein in electronic format, even if they do not use a digital certificate issued under the ICP-Brasil standard. The formalization of this instrument in the manner agreed above will be sufficient for the validity and full binding of the parties to this Agreement.

18.5. Law and Jurisdiction. These Terms shall be governed and interpreted exclusively in accordance with the laws of Brazil. Any claim, conflict, or controversy arising from or related to this contract, including matters concerning its validity, interpretation, or enforceability, shall be resolved exclusively by the courts of the District of Florianópolis, State of Santa Catarina, to the exclusion of any other, however privileged it may be.

18.5. Thus, with the User's agreement, these terms will govern the contractual relationship established between the parties, and the date of the last update can always be consulted at the beginning of this document.